Frequently Asked Questions
Everything you need to know about your Vaulted® experience.
How long does shipping take for Vaulted® pieces?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but usually range from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that limited edition drops may have specific return restrictions noted at checkout.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. As Vaulted® designs often feature a tailored or oversized fit depending on the collection, we recommend checking the 'Fit Notes' section for each item.
Are your materials sustainably sourced?
Quality and ethics are at our core. We partner with certified manufacturers who prioritize sustainable textiles and fair labor practices to ensure every Vaulted® garment is built to last.
Can I track my order once it has shipped?
Yes. As soon as your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and buy-now-pay-later options via Klarna and Afterpay.